Maintenance Technician Escalator

Overview

Certified as a Top Employer for UAE Qatar KSA and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration diversity growth and well-being. Responsibilities

Customer relationship management : Responsible for customer satisfaction through quality of service and regular proactive and precise on-site communication (callout ETA, job performed etc). Accurate and real-time back reporting of work performed at the equipment level. Accountable for equipment safety and performance; identify site risks and communicate them to the supervisor. Take immediate action on-site in case of high-risk identification and apply the escalation procedure. Identify unplanned service repairs based on the equipment needs. Service operations : Safe working practices and operations according to maintenance instructions and safety instructions. Execute service visits (planned maintenance callouts and service repairs) respecting the schedule, time limit, quality standards, time allocation, and processes. Raise sales leads to the supervisor. Accurate and timely back reporting of work done according to the process. Submit timesheets based on the execution. Maintain service tooling vans, instruments, etc. in safe and good condition. Provide regular updates to the supervisor on all relevant information. Requirements

ITI / Vocational Certificate course / Diploma in Engineering (Electrical / Electronics / Automation streams) or equivalent. Good verbal and written English communication skills. Basic IT skills considered a preference. Minimum 5 years of solid preventive maintenance and troubleshooting experience with a reputed elevator company. Valid GCC driving license is an added advantage. Employment Type

Full-Time Experience

5+ years Vacancy

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