IT Helpdesk Analyst

Respond to inbound helpdesk requests via phone email or ticketing system Provide technical support for hardware software network issues and general IT inquiries Troubleshoot and resolve issues with operating systems applications and peripherals Assist users with setting up and configuring hardware software and network systems Document issues resolutions and common troubleshooting procedures in the knowledge base Escalate complex or unresolved issues to senior IT staff or relevant departments Install configure and update hardware and software systems for endusers Monitor and maintain computer systems and networks to ensure optimal performance Perform routine maintenance tasks such as system backups and software updates Provide training and assistance to users on basic software and system functionalities Participate in IT projects as needed such as system upgrades or new software implementations