Consultant Homeware

What youll be doing Drive the business Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members Promote the Group s loyalty program MUSE and increase enrollment rate and new customer acquisition Build and maintain guest experience standards in order to build strong loyalty Ensure efficient collection of customer data in adherence to marketing team Collect data on customer behavior top sellers and slow movers to support business reviews Maintain and understand customer purchasing patterns and behaviors and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities Stay up to date with latest fashion trends social media campaigns products and competitor the brand s different online website app and social media offerings and activities and promote them with customers Participate to the brand s events and support with instore marketing events and activations Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained Customer Centricity Executing and promoting exceptional customer service and relations in stores and customer home visits Attend to customer needs sales special order and repairs Support instore customer experience Communicate with customers to assess their needs provide assistance in satisfying those needs and meeting or surpassing customers expectations Use clienteling techniques omnichannel approach and tools to connect virtually with customers build a oneonone relationship based on trust and human touch and drive loyalty Such techniques and tools include messaging virtual shopping appointments etc Operational Excellence Prepare and process ecommerce orders fulfillment from the store within the set SLAs in terms of me and quality Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store Clienteling app CRM OMS etc Maintain all operating standards as per the brand s VM guidelines and SOP s Provide feedback on store functionality What we can offer you With us you will turn your aspirations into reality We will help shape your journey through enriching experiences learning and development opportunities and exposure to different assignments within your role or through internal mobility Our Group offers diverse career paths for those who are extraordinary every day We recognise the value that you bring and we strive to provide a competitive benefits package which includes health care child education contribution remote and flexible working policies as well as exclusive employee discounts You will be redirected to the company website to apply for this position