Food & Beverage Operations Manager

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Job Description Job Summary The Food & Beverage Operations Manager is responsible for leading and overseeing the daily operations of all F&B outlets at Raffles & Fairmont Doha. This role ensures the highest level of guest satisfaction, operational efficiency, financial performance, and team development. With a commitment to luxury hospitality, innovation, and service excellence, the F&B Operations Manager supports the strategic direction of the Food & Beverage division and ensures alignment with the brand standards of both Raffles and Fairmont.

Key Responsibilities Operational Leadership

Supervise the day-to-day operations of all F&B venues including restaurants, bars, lounges, and in-room dining.

Maintain consistency in quality, service delivery, and guest experience across all touchpoints.

Collaborate with the Chefs and Restaurant Managers to ensure smooth coordination between kitchen and service operations.

Monitor service standards and implement improvement plans where needed.

Financial Management

Drive revenue growth through upselling, promotions, and cost control initiatives.

Support in the development and execution of the F&B budget, forecasting, and performance analysis.

Optimize labor productivity and manage departmental expenditures in line with forecasts.

Team Management & Development

Lead, train, and mentor a multicultural and dynamic F&B team.

Promote a positive, respectful, and inclusive work culture in line with company values.

Conduct regular performance reviews and support professional development plans.

Ensure adequate staffing levels and succession planning across outlets.

Guest Experience & Service Excellence

Uphold and enhance service excellence in line with Forbes and LQA standards.

Resolve guest complaints promptly and professionally, ensuring total satisfaction.

Implement and support guest feedback systems and monitor trends.

Strategic Collaboration

Work closely with the Assistant Director of F&B to execute departmental strategies and goals.

Participate in F&B innovation projects, menu planning, and promotional initiatives.

Liaise with Marketing and Events teams to develop seasonal campaigns and activations.

Compliance & Safety

Ensure compliance with local health and safety regulations, HACCP standards, and corporate policies.

Uphold brand, legal, and ethical standards in all F&B operations.

Qualifications

Bachelor’s degree in Hospitality Management or related field

Minimum 5 years of progressive F&B leadership experience in luxury hotel / s and / or resort / s; GCC experience preferred

Experience in high volume F&B operations and management

Proven financial acumen and experience with P&L management

Exceptional interpersonal, leadership, and communication skills

Proficiency in English; additional languages are a plus

Familiarity with relevant F&B POS and management systems

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