IT Support Engineer

Installs and configures computer hardware operating systems and applications Troubleshoot system network problems and diagnoses or resolves hardware softare faults Follow written instructions and diagrams to reair faults or set up systems Sets up new user accounts profiles and deals with password issues Works on tasks effectively and ensures completion Responds to callouts within agreed time limits Prioritizes and handles multiple open cases effectively Follows up on standard helpdesk procedures Logs all helpdesk interactions Records updates and documents requests accurately using the IT Service desk system Identifies and escalates issues that require urgent attention Maintains a first class level of customer service by ensuring effective and professional client service Communicated effectively with technical and nontechnical colleagues at all levels in organization