Job Description
Responsibilities :
Reporting to the Fairmont Gold Manager and assistant manager, responsibilities and essential job functions include but are not limited to the following :
- Consistently offer professional, friendly and engaging service.
- Greet, check in and settle Fairmont Gold guest accounts while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
- Handle guest requests, questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies, procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
Qualifications
Qualifications :
Proficient in the English Language (verbal & written), second language is an assetPrevious experience and knowledge of Property Manager is an assetRequired knowledge of Windows' Office SuiteMust be able to handle multiple tasks in a dynamic, fast-paced environmentAbility to focus attention on guest needs, remaining calm and courteous at all times.Strong interpersonal and problem solving abilitiesAble to stand for long periods, at least 8 hours per shiftMust be able to lift up to 50 pounds