Senior Ticketing and Reservation Officer

KEY RESPONSIBILITIES Airline Ticketing and Reservation Booking Customers can book tickets through Airline GDS system including airline online NDC Payment Payment can be made via credit debit cards cash or other accepted methods or through direct to ABA Cashier Ticket Issuance Once payment is confirmed the ticket is issued and sent to the customer via email or physical mail The ticket includes a unique booking reference PNR and details of the flight Email or Hand Over to customer Reissue Refunds For changes or cancellations customers can request a ticket reissue or refund according to the airlines policies Fees may apply based on fare rules and conditions Reservation System Global Distribution Systems GDS Airlines use GDS platforms like Amadeus Sabre and Travelport to manage reservations and connect with travel agents Direct Booking Systems Airlines have their own booking systems on their websites and mobile apps for direct reservations Reservation Codes Each reservation is assigned a unique PNR code used to retrieve booking details and manage changes Reservation Management Axillary service as Special handling on board Support Airlines provide customer support through various channels including phone email and chat to assist with booking issues changes or cancellations Frequent Flyer Programs Many airlines offer loyalty programs that reward frequent travelers with benefits like priority boarding additional baggage allowance and mileage points Documentation Travel Documents Passengers need to present valid identification and travel documents at checkin and boarding For international flights a passport and visa may be required ETickets Electronic tickets are now standard and are stored digitally reducing the need for physical ticketing