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Hire Desk Controller - QATAR

Hire Desk Controller - QATAR

Black PearlDoha, Qatar
29 منذ أيام
الوصف الوظيفي

An international company specializing in renting and selling aerial work platforms and related machinery of renowned brands which include JLG Genie & Teupen among others. Over the years, the company has grown into a specialist in the area of working safely and efficiently at heights across the UAE, Qatar and India. The company is looking for a highly motivated HIRE DESK CONTROLLER to be based in and Responsibilities :

  • Understands and performs all “rental cycle” tasks with the rental desk teams this includes but not limited to, transport & logistics, telematics monitoring, administration related to hire desk operations, account release request with credit control team.
  • Understands and performs the timeliness and accuracy of the rental desk team’s data and status updates in the
  • Insync / MAT platform and any other agreed data management tools.
  • Scheduling operations supervisors on site “familiarization” & “off-hire inspections”. Monitoring the delivery of machines and assigning tasks to the operations supervisors.
  • Understands and performs communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, to elimination of waste and duplication's (defects).
  • Preparing hire agreements and emailing to the customer.
  • Following up hire agreements, LPO’sbefore delivery of machines.
  • Ensures rental agreements, delivery notes / collection notes, LPO’s that are required to enable a machine on / off hire are accurately completed, filed and updated in the system.
  • Collecting pre delivery photographs of the machines and having them filed in the system.
  • Preparing the delivery notes and providing them to the transporter.
  • Preparing a job file against each sales order & filing the documents, including delivery note acknowledgements.
  • Forwarding the information and updating the customer inquiry log.
  • Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job.
  • Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.
  • Occasionally, will provide additional reporting to the operations manager, related to rental desk function as required.
  • Arranging the correct transport to deliver / collect the machines after coordinating with site persons and account managers for delivery & collection times, site location details & specific site access needs.
  • Scheduling and preparing off hire / collection notes as per the instructions from customer or account managers' email request.
  • Coordinate with account managers and technical teams & prepare the “priority machine requirements”. Based on this priority list, the hire desk and technical will coordinate machine readiness and delivery schedules.
  • Monitor and share appropriate customer damage details to the technical team for creation of damage advice notes.
إنشاء تنبيه وظيفي لهذا البحث

Qatar • Doha, Qatar