Front Office Supervisor

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk team Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs Lead teach coach and inspire the Front Desk team to turn moments into memories for our guests Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery Develop and maintain standards for the department while adhering to Tivolis core standards Ensure a safe environment for our guests and colleagues by adhering to the hotels Health and Safety policies Vital part of the hotels Emergency Procedures Lead by example and sustain an environment of Respect Integrity Teamwork Accountability Excellence and positive employee relations Understand and promote the Hotels vision while supporting with departmental goals and vision Communicate and liase effectively with other leaders in the department and hotel Strong attention to detail highly organized and able to meet time sensitive tasks Other duties as assigned Qualifications Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred Excellent knowledge of MicrosOpera Property Manager word and excel Excellent written and verbal skills with a high attention to detail required Solutionsorientated strong interpersonal skills and problem solving techniques You will be redirected to the company website to apply for this position