IT Help Desk Specialist

We are seeking a proactive and customerfocused IT Help Desk Specialist to provide technical support and assistance to our users The ideal candidate will troubleshoot hardware and software issues resolve user inquiries and ensure smooth operation of IT systems within the organization Key Responsibilities Respond to and resolve help desk tickets related to hardware software and network issues Provide technical support and guidance to endusers via phone email or remote access Install configure and maintain computer systems peripherals and software applications Troubleshoot and resolve connectivity issues printer problems and other technical difficulties Document issues resolutions and procedures in the help desk ticketing system Assist in setting up new user accounts email accounts and hardware Maintain inventory of IT equipment and software licenses Escalate complex issues to senior IT staff or vendors as needed Follow up with users to ensure issues are resolved satisfactorily Stay updated with the latest technology trends and best practices Qualifications High School diploma or equivalent an Associate s or Bachelor s degree in Computer Science Information Technology or related field is a plus Proven experience in help desk or technical support roles Knowledge of operating systems Windows macOS Linux Familiarity with network protocols VPNs and troubleshooting connectivity issues Experience with ticketing systems e g ServiceNow Zendesk Strong problemsolving and communication skills Customeroriented attitude with the ability to explain technical issues to nontechnical users Relevant certifications e g CompTIA A Microsoft Certified HDI Support Center Analyst are advantageous