IT Helpdesk Support Engineer

Job Position IT Helpdesk Support Engineer Company Name Nair Systems Location Qatar Required Skills and Qualifications Bachelor s degree in Computer Science or a related field Relevant Microsoft certifications Windows Client Managing Modern Desktop Azure Minimum 2 year of handson experience Microsoft Client and server platforms as a helpdesk technician Effective communication skills in both written and verbal forms Mandatory Fluent Arabic English speaker Key Responsibilities Serving as the first point of contact for customers seeking technical assistance over the phone or email support users on a functional level by offering guidance on how to use systems and equipment Performing remote troubleshooting through diagnostic techniques and pertinent questions Performing onsite installations and support Install and configure Windows and other desktop software Configure and manage connectivity and storage Maintain Windows Protect devices and data Deploy Windows client Manage identity and access by creating and maintaining AD users Manage compliance policies and configuration profiles Manage maintain and protect devices Manage apps Install and maintain desktop technologies Desktops Laptops Phones Monitors Printers etc Rollout patches Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction Maintain printing systems and assist with network printer system maintenance C1Internal Maintain backup system and processes Research resolve and respond to questions received via telephone calls email walkups open submitted tickets and callbacks in a timely manner in accordance with current procedures Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers Maintains records of daily communication transactions problems remedial actions taken and installation activities by creating and updating the required tickets Work effectively and professionally with other team members learns from and shares knowledge with others Escalate irresolvable issues to Engineers advanced support or vendor support Identify and resolve problems of basic scope using proper tools and techniques Offers suggestions for process improvements in the helpdesk area Joining time frame 2 weeks maximum 1 month Should you be interested in this opportunity please send your latest resume in MS Word format at the earliest