Help Desk / Communication Focal Point #3868

Overview

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatarand will be an onsite position.

Responsibilities

Provide client-level help desk support. The contractor shall :

• Administer, maintain and load basic computer platform, software, firmware and hardware;
• Serve as the focal point for user issues and tracking;
• Be the first-level support for desktop and network issues;
• Escalate incidents that cannot be resolved to the NCC and then the NOSC;
• Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;

Administer job control and ticket flow.

Qualifications

High School with 3 - 6 years (or commensurate experience)

Clearance Required : Secret

Required Skills and Experience :

One or more of the following :

proposal