F&B Service Expert (Hostess) - Steakhouse

Overview POSITION SUMMARY : Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Responsibilities

Deliver a wide range of guest services to ensure guests enjoy their meal and experience.

Set tables, communicate with the kitchen, interact with and serve guests, and maintain clean work areas and supplies.

Make transactions feel like part of the guest experience through proactive service.

Uphold safety, quality standards, and professional appearance and communication at all times.

Read and visually verify information on the menu and assist guests as needed.

Qualifications

Education :

High school diploma or G.E.D. equivalent.

Related Work Experience :

Less than 1 year related work experience.

Supervisory Experience :

No supervisory experience.

License or Certification :

None

Work Environment & Physical Demands Guest Service Experts will be on their feet and moving around for extended periods. Work involves standing, walking on varied surfaces, and may require lifting and carrying objects. Weight considerations include objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance, with overhead and floor-level reaching, bending, twisting, and stooping as part of regular duties.

EEO and About Us At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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