Process Excellence & Digitization consultant

Job Description

Process Excellence & Digitization - Consultant will play a significant role in driving Business Excellence and Transformation initiatives for the organization. He / she will play a pivotal role to lead and execute the change management activities for the upcoming “ERP Transformation Project – Design, roll-out, testing, user training, manual creation, solution adoption, benefit realization etc. He / she will also provide expertise in process improvement, standardization, managing Continuous Improvement / Automation projects etc. This role requires strong leadership, communication, and project management skills to collaborate effectively with various departments and stakeholders of the organization.

Key Roles & Responsibilities

• Prototype Creation : Participate in the SME workshops by workstream ( Approx. 5 / 6 different workstream with simultaneous engagement) to drive the discussion along with Functional consultants (vendors) for requirement gathering
• Business Rule Cration : Capture, validate and sign-off for all the business rules across (inter / intra) all the business units required for functional configuration in the system
• Workflow & DOA Validation : Create, recreate, validate and sign-off for all the process flows and DOAs for workflow and approval flow setup in the system
• Prototype Testing :  Create all the potential scenario across all the business units for potential test cases
• User Training : Validate training material - ensure all the scope is covered as per BRS, co-ordinate with training team to ensure 100% end user participation, ensure all the user inquiry are addressed, create FAQs etc. for maximum system adoption
• Go-Live Support : work as POC for business units, support the roll-out plan as required, track down all the issues till closer for effective roll-out
• Hypercare Support : Track, monitor and manage all the issues (Issue log) during “Hyper Care” period till resolution and closer
• User Manual : Create DTPs (Desktop Procedure) / SOPs / workflows as per “New process” for end users ready reference material
• Coordinate change management activities specifically related to IT initiatives. This involves ensuring smooth transitions during system implementation, software upgrades, or digital transformations.
• Collaborate closely with IT team, stakeholders, and end-users to drive successful adoption of new technologies.

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Professional Experience :

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