Migration and Configuration Developer Software Operations Engineer

Receives customer tickets from Service Monitoring SLA undertake cause analysis of customer tickets solve tickets or reassign to relevant Technology Software teams where required track and ensure the timely closure of tickets Liaises with vendors when required to solve customer complaints Executes the root cause analysis of troubletickets systems and applications incidents and the development of initiatives to perform proactive maintenance Undertakes services provisioning and configuration in close coordination with relevant Technology and Commercial BU teams Continuously evaluates current processes procedures and proposes enhancements Monitors and manages of own KPIs in order to meet defined targets and manages timely reporting of KPIs to Performance Management Provides L3 support for Call Center and Sales Channels by acting as focal point for Commercial Software related Complaints Analyses overall incidents and trouble ticket statistics at regular intervals weekly monthly to identify trends patterns Script development and debugging of Software Applications in close coordination with relevant technology and commercial teams Adherence to safety precautions by using properly the security tools and operations for SOC in line with guidelines by security department Provide technical assistance to Service Monitoring team whenever required Monitor the performance of the Software platforms according to predefined thresholds and implement reconfigurations to minimize performance degradations Conduct maintenance routine schedules as per applications owner recommendations