Infrastructure Support Senior Analyst

Responsibilities

1. Provide technical support for IT infrastructure systems, including networks and AV systems.

2. Monitor system performance and proactively identify and resolve issues to ensure optimal functionality.

3. Collaborate with cross-functional teams to implement infrastructure upgrades, patches, and configurations.

4. Troubleshoot and resolve hardware, software, and network-related issues.

5. Maintain local documentation of processes

6. Ensurepliance with global security policies and best practices to safeguard data and systems.

8. Support the deployment of new technologies and tools.

9. Provide training and guidance to junior team members and end-users as needed.

Qualifications :

• Bachelor's degree in Information Technology,puter Science, or a related field or equivalent certification.
• 3-5 years of experience in IT infrastructure support or a similar role.
• Proficiency in troubleshooting and resolving technical issues.
• Familiarity with ITIL processes and frameworks is a plus.
• Excellentmunication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications such aspTIA Network+, Microsoft Certified Solutions Associate (MCSA), are preferred.

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at accenture Job ID R00275488