Technical Support Specialist

Test and evaluate existing network systems Perform regular maintenance to ensure that networks operate correctly Troubleshoot local area networks LANs wide area networks WANs and Internet systems Responsible for a variety of recovery tasks e g installing and testing replacement hardware and software keeping customer apprised of work status Solve technical problems quickly and effectively Work often as part of a team of technicians to resolve highpriority situations work independently on routine lowerpriority problems Work well in highpressure situations e g computer or system shutdowns Make decisions quickly often with limited information Train users how to use new hardware software use new features of existing software etc