Patient Services Associate

Job Summary The Patient Services Associate is responsible for providing front-line administrative and clerical support in Aman Hospital. They assist patients with registration, scheduling, billing inquiries, and general information, ensuring a smooth and positive patient experience.

Key Responsibilities

Greet and assist patients, visitors, and families in a professional manner

Register patients, verify insurance, and collect required documentation

Schedule, confirm, and manage patient appointments

Answer phone calls, respond to inquiries, and route messages appropriately

Process billing, payments, and handle basic financial transactions

Maintain accurate patient records and update information as needed

Coordinate with clinical and administrative staff for smooth operations

Uphold confidentiality and comply with healthcare policies and regulations

Requirements

High school diploma or equivalent (associate degree preferred)

Previous experience in healthcare administration or customer service is an advantage

Knowledge of medical terminology and health insurance processes preferred

Strong communication and interpersonal skills

Proficiency in computer systems, scheduling software, and MS Office

Ability to multitask, stay organized, and work in a fast-paced environment

Commitment to patient confidentiality and professionalism

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