Hotel Representative and Tour Guide - Romanian Market - Qatar

Company :

DESERT GATE TOURISM - QATAR

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the UAE, Oman, the Maldives, Qatar, and Mauritius. The company is recognized for its innovative product design and top-notch service.

With a solid financial base and experienced top management, Desert Gate aims to become the leading luxury travel group in the Gulf region, expanding to other culturally connected destinations. It is part of the MTS Globe group, providing access to advanced technology and industry-leading XML feeds. Desert Gate offers excellent contracting, creative excursions, and superior in-resort services.

Main Tasks and Responsibilities :

HOTEL REPRESENTATIVE

1. Welcome Guests at the Airport :

• Meet and greet guests upon arrival, ensuring a warm and professional first impression.
• Assist with luggage and provide an overview of the itinerary.
• Escort guests to transportation for a seamless transition.

2. Assist with Check-in :

3. Handle Guest Questions and Queries :

4. Updating Reports on the CRM :

5. Handling Payment Collections :

6. Managing Complaints :

TOUR GUIDE

1. Guiding Tours :

2. Providing Local Knowledge :

3. Ensuring Safety :

4. Creating Memorable Experiences :

5. Supporting Sales :

6. Coordinating with Vendors :

Education & Professional Qualification

Experience & Skills

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