Senior Engineer Business Installation Tetra

Reviewing service requests and follow up in accordance with client requests on a daily basis Tetra device programming network registration and download and fleet map preparation Delivery of the devices to the client and help to ensure a seamless delivery process from start to finish If any new products are launched they will undergo testing and a report will be provided to the product team Creation of a discrepancy tetrareconciliation Conduct acceptance testing for the updated and new firmware on Tetra Radios from different brands Provide technical support for radio services Tetra to the corporate sales department Use terminal programming for different Tetra radios such as Motorola Hytera and Sapura and customize fleet mapping Support corporate sales in acquiring Tetra client products such as mobile terminals Create monthly reports on customer data for Tetra OMC and billing Offer corporate sales department technical support and guidance on radio services TETRA Provide clients with consulting services regarding the viability of services appropriate service solutions and fleet mapping Attend call or arrange meetings as needed with corporate sales suppliers of TETRA terminals local authorized agents and customers to resolve challenging engineering issues and other customer servicerelated issues