Spa Receptionist

Job Description

Key Responsibilities :

Greet guests warmly and professionally upon arrival.

Answer phone calls, emails, and other inquiries promptly and accurately.

Schedule spa appointments and maintain an up-to-date reservation system.

Ensure guest profiles and preferences are accurately recorded.

Explain spa services, products, promotions, and packages to guests.

Handle check-ins and check-outs, including billing and payment processes.

Maintain cleanliness and organization of the reception area and relaxation zones.

Coordinate with therapists and spa staff to ensure a seamless service flow.

Upsell spa products and retail merchandise.

Resolve guest complaints or concerns promptly and professionally.

Follow opening and closing procedures of the spa.

Ensure compliance with all health, safety, and hygiene regulations.

Qualifications

Qualifications :

Proven experience in a receptionist or front desk role, preferably in a spa or hospitality setting.

Excellent communication and interpersonal skills.

Strong organizational skills and attention to detail.

Ability to multitask and remain calm under pressure.

Professional appearance and positive attitude.