Guest Relations Officer

Key Responsibilities Greet and assist guests with warmth and professionalism Handle guest inquiries and provide personalized recommendations Manage reservations VIP services and guest feedback Coordinate with other departments to ensure seamless service delivery Maintain high standards of customer service and presentation Gather guest feedback to enhance service quality Qualifications Proven experience in luxury retail hospitality or customer service Excellent communication and interpersonal skills Ability to work in a fastpaced luxury environment Fluent in English knowledge of Arabic and other languages is a plus Strong problemsolving skills and attention to detail