Spa Receptionist

The Spa Receptionist serves as the first point of contact for guests visiting the spa. This role is responsible for creating a warm and welcoming environment handling all front desk operations efficiently managing appointments and ensuring exceptional guest service throughout the spa experience.

Key Responsibilities

Guest Services

Greet guests in a professional friendly and welcoming manner.

Provide detailed information about spa services treatments and facilities.

Handle check-in and check-out procedures for spa guests.

Assist guests with inquiries special requests and product recommendations.

Ensure guest satisfaction by addressing feedback promptly and professionally.

Reservations & Scheduling

Manage spa booking system scheduling appointments accurately and efficiently.

Coordinate with therapists and technicians to ensure smooth daily operations.

Confirm appointments and follow up on cancellations or rescheduling.

Administrative & Front Desk Duties

Handle phone calls emails and walk-in inquiries.

Maintain accurate guest records and service history.

Process payments issue receipts and reconcile daily cash / credit transactions.

Maintain cleanliness and presentation of the reception and waiting areas.

Sales & Promotion

Promote spa services packages and retail products to maximize revenue.

Support marketing campaigns and special promotions.

Track and report daily sales and booking statistics.

Qualifications

Qualifications & Skills :

Education : High school diploma or equivalent; diploma / certificate in hospitality or spa management preferred.

Experience : Minimum 12 years in a receptionist or customer service role (experience in a spa salon or hospitality environment preferred).

Skills :

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficient in POS systems and booking software (e.g. Mindbody Zenoti or equivalent).

Professional appearance and demeanor.

Customer-oriented with a focus on providing exceptional service.

Remote Work

No

Employment Type

Full-time

Vacancy : 1

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