Account Manager

Account Manager, Experience & Technology Dallah Ad Agency

is looking for a proactive and experienced

Account Manager

to join our

Experience & Technology

department. This is a

Permanent Role

serving as the client's primary point of contact for day-to-day project execution and delivery.

About the Role The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.

Key Responsibilities (Main focus areas) :

Client Relationship Management and Growth (30%) :

Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling / cross‑selling opportunities.

Commercial Performance (Profit & Costs Control) (30%) :

Ensure day‑to‑day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.

Project Coordination and Delivery (20%) :

Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.

Reports & Feedback (20%) :

Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.

Key Challenges Managing multiple client accounts simultaneously under tight deadlines.

Aligning internal team efforts with client expectations, especially under changing circumstances.

Requirements & Skills Minimum Qualifications Degree :

Bachelor's degree in Marketing, Business, Communications, or a related field.

Experience :

3-5 years of experience in account management within a creative agency.

Ability to manage multiple projects and client relationships simultaneously.

Key Skills & Qualifications Individual Contributor Skills :

Strong Communication

Creative Problem‑Solving

Resilience

Detail‑Oriented

Negotiation

Management / Strategic Skills :

Strategic Thinking

Project Management

Client Relationship

Business Development

Working Conditions This role requires a

flexible work schedule

and availability during evenings and weekends for activations, with the ability to

travel globally .

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