Service Desk Support

Job Summary and Purpose Provide 1st level technical support to end users within NAKILAT and its joint ventures Assist in ensuring that all service levels are achieved in line with the need of a safe and efficient IT operations Accountabilities Key Accountabilities IT Inventory and Stock Keeping 1 Update and manage the IT inventory and organizes stocks in the IT storage room 2 Coordinate with Supply department regarding the follow up of deliveries of the requested materials 3 Maintain hard copy files of IT invoices delivery receipts and warranties 4 Maintain copies of all associated documentation and verifies monthly bills Service Desk Management 5 Assign service calls to engineers and reports upon completion or escalation of issues 6 Maintain and develop files and records for all printer related issues and costs overhead 7 Send out downtime notification to affected parties when required 8 Create consolidated timesheets for IT client support team RollOut Specific software s and services 9 Install and implement new software and services 10 Conduct testing and troubleshooting of software IT Support 11 Provide support for peripheral devices for example blackberries printers faxes etc and troubleshoots associated issues 12 Perform emergency backup and restoration of emails for the users Generic Accountabilities Safety Health Environment Quality SHEQ 13 Adhere to all relevant SHEQ policies procedures instructions and controls so that NAKILAT provides a safe world class secure and environmentally responsible service to customers the public and its own people Policies Systems Processes Procedures 14 Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner Others 15 Carry out any other duties as directed by the IT Service Desk Team Lead Key Result Areas Provide 24 7 support for IT related issues Handle IT Inventory and Storekeeping Provide specific software services install new software testing trouble shoot on time Adhere to all NAKILAT policies and procedures Interactions and Working Relations Internal All Divisions Department and employees IT service desk related services External External vendors Support product delivery and warranty repairs Qualifications Experience and Job Skills Qualifications Diploma in Computer Science or any related field Microsoft Certified Professional MCP certificate is a must ITIL certificate is a must Cisco Certified Network Associate CCNA certificate is preferred Experience 4 years of experience of which a minimum of 1 year should be in a similar position preferably in a similar industry Job Specific Skills Knowledge of Windows Linux MAC operating systems networking Microsoft Office suite Microsoft Exchange and Active Directory You will be redirected to the company website to apply for this position